Returns and Refunds
We appreciate your purchase and value your business. Our goal
is to have happy customers and to ensure each customer feels assured with their
purchase. But if for any reason you are dissatisfied with your selection, then
you may return or exchange your item based on Lake Street Diamond Company’s
current Return and Refund Policy.
Returns and exchanges may be made within 30 days of the date
of purchase. All items must be in their original purchase condition, unused, unworn,
and unaltered, with all accessories, original product documentation, and
grading reports to be accepted for return or exchange. Failure to return a
diamond report issued with your original purchase will result in a $150 USD
replacement report fee. Lake Street Diamond Company cannot process
refunds or exchanges of custom orders, special orders and modified or altered
To initiate the exchange or return process, contact Lake
Street Diamond Company during its normal operating hours at (425) 822-9440.
Provided your purchase qualifies for an exchange or refund, Lake Street Diamond
Company will issue a “Return Authorization Number” – (RAN) and
will send, via email, a pre-paid, fully insured Priority Mail Express USPS
All items, including original packaging and documentation,
must be shipped within 24 hours after receipt of a RAN and Priority Express
USPS label, and within 30 days of the date of purchase, from any USPS location.
Each item must be securely packaged for shipping, with the issued RAN clearly
visible on the outside of the Priority Mail Express package.
Lake Street Diamond Company may refuse a return or exchange
if these requirements are not satisfied. Lake Street Diamond Company may also
refuse to process a return or exchange if the returned item(s) do not satisfy
the inspection standards of its Quality Assurance Team. Lake Street
Diamond Company is not responsible for merchandise that is not received or not
returned in accordance with these terms.
Returns that are to the satisfaction of this policy and Lake
Street Diamond Company will be processed within 15 days of Lake Street Diamond
Company’s receipt of the returned item(s). Charge credits are issued to the
original purchaser on the account and by the method according to which the item
was charged (PayPal, Credit, etc.). Qualifying purchases originally made by cash
or debit card will be refunded by check issued from Lake Street Diamond Company.
Gift returns with receipt can only be exchanged or converted to a gift card. All
returns without a receipt can only be exchanged or converted to a gift card at
current price, minus any promotional discount.